is to:

• take a critical look at systems already in place – a ‘stock take’

• carry out a diagnostic review of where you are at the moment in terms of meeting the Lexcel and Investors in People standards and identifying development areas (if you are wanting to go for accreditation)

• agree realistic internal objectives

• give a focus to the strengths of each team

• promote a shared view of the practice's needs by involving people

• provide frameworks and structures which promote:
  - a shared business plan
  - strategies for coping with change
  - techniques for managing the process and making
    things happen